How do I contact customer support regarding my order?
Our customer support team is diligently working around the clock to assure a seamless delivery for every order.
Please feel free to contact us if you have any questions. Our customer service email: firstname.lastname@example.org.
Are your products new and authentic?
We have our own brands and also work directly with authentic suppliers. All the products are guaranteed 100% authentic and brand new.
Where do we ship?
We ship worldwide! Shipping costs will apply according to your shipping address and will be added at checkout. We also run discounts and promotions all year, so stay tuned for exclusive deals.
Orders processed in the US will take 6-8 business days to arrive. For international orders, it can take between 7-9 business days for your product to arrive, depending on where you live.
Shipping & Handling Process
Our handling time usually takes about 1-3 business days and then the orders are handed over to our shipping partners. Our shipping times are dependent on where you live in the world.
We provide free worldwide shipping for all orders.
Shopping for your home should be fun, so don’t be afraid to mix things up! If an item isn’t the perfect match, return it for a refund within 14 days of delivery in the original condition and packaging.
You can choose between a refund in store credit or a refund to your original payment method.
We do not cover the cost for return shipping. As soon as we receive the return from you to our warehouse, we will begin to process the return which will take 2-3 business days.
Please contact us to initiate a return! ?
Damaged or Defective Items
We know how frustrating this situation can be. We will issue you a brand new item once we confirm the item was defective. If the item is to be returned, shipping costs are to be covered by us.
We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 30 days of the delivery date.
We apologize for your less than perfect experience.
Return Shipping Guidelines
Our returns team will be able to provide you with the closest location for you to ship the return. We will process your return within 2 business days of us receiving the product.
If you can include a tracking number for us for the return the package, it will make it easier for us to ensure your return is processed as soon as possible! We do not cover costs for return shipping.
Return timeframes depend on how soon you are able to ship the products and when we receive them.
How can I cancel my order?
As long as your product has not been submitted for fulfillment by us, we can cancel the return. There are no costs to cancel an order if it hasn’t been shipped!
We often submit items for fulfillment within a few hours, so the faster you can let us know about the cancellation, the more likely we’ll be able to do it.
If your order has been shipped, we ask that you follow our return policy in order to get a full refund once you receive your product!
If you have any further questions or concerns that we haven’t highlighted, please do not hesitate to contact us at email@example.com – we’re here to help!
Where are you located?
We operates in many countries around the world! We have multiple warehouses based out of USA, Germany, and Asia.
Please contact us directly to know which address you should ship any returns to, as each customer is associated with the closest fulfillment centre to their geographic location.
Update Regarding COVID-19
Please note, that due to COVID-19, many shipping companies are prioritizing the shipments and receiving of emergency and necessary medical equipment. This could mean that your package maybe withheld with the shipping company for an extended period of time which would lead to longer wait times and delays. We hope you understand, as this is something completely out of our control.